Privacy Policy

Last Updated: January 1, 2026

mvp189 ("we", "us", "our", "Company", "Platform") is committed to protecting the privacy and personal data of all users ("you", "your", "Player", "User") who access and use our online gaming services. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you register an account, use our website, place bets, or interact with our Services in any capacity.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy. By creating an account with mvp189 or using our Services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you must not use our Services.

1. Information We Collect

mvp189 collects various types of personal information to provide, maintain, and improve our Services, ensure regulatory compliance, prevent fraud, and deliver a personalized gaming experience. The categories of information we collect include:

1.1 Information You Provide Directly

When you register an account or use our Services, you voluntarily provide the following information:

• Personal Identification Information: Full legal name, date of birth, gender, nationality, national identity card number (KTP), passport number, and other government-issued identification details.
• Contact Information: Residential address, email address, mobile phone number, and alternative contact methods.
• Account Credentials: Username, password, security questions and answers, and PIN codes for account access.
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account details), payment card information (when applicable), and transaction history.
• Verification Documents: Copies of identity documents (KTP, passport, driver's license), proof of address (utility bills, bank statements), selfie photographs for identity verification, and source-of-funds documentation when required.
• Communication Records: Content of emails, live chat conversations, WhatsApp messages, phone calls, and other communications with our customer support team.

1.2 Information We Collect Automatically

When you access and use mvp189 Services, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, device identifiers (IMEI, MAC address), screen resolution, and device settings.
• Connection Data: IP address, internet service provider, geographic location (country, city, region), time zone, and network connection type.
• Usage Information: Pages visited, games played, bets placed, betting patterns, session duration, click-stream data, referring URLs, search queries, and feature usage patterns.
• Transaction Data: Deposits, withdrawals, bet amounts, bet types, game outcomes, bonus claims, balance changes, and payment method usage.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixel tags, local storage, and similar technologies (see Section 7 for details).

1.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation, payment method verification, fraud detection signals, and account validation from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers.
• Identity Verification Services: Identity authentication results, document verification outcomes, and fraud risk assessments from KYC service providers.
• Game Providers: Game play data, session information, RTP calculations, and technical logs from software providers like Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming.
• Marketing Partners: Referral information, campaign performance data, and aggregated demographic insights (when you engage with our marketing campaigns).

2. How We Use Your Information

mvp189 uses your personal information for the following lawful purposes:

2.1 Service Provision and Account Management

• Creating and maintaining your player account.
• Processing registration, login authentication, and account access.
• Enabling you to place bets, play games, and use all platform features.
• Processing deposits, withdrawals, and other financial transactions.
• Managing your account balance, transaction history, and betting records.
• Providing customer support and responding to your inquiries.
• Communicating important account information, service updates, and policy changes.

2.2 Legal and Regulatory Compliance

• Verifying your identity, age (21+ requirement), and residential address through KYC procedures.
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Maintaining transaction records and audit trails as required by gaming regulators.
• Cooperating with law enforcement investigations, court orders, and legal processes.
• Enforcing our Terms and Conditions and detecting violations.
• Fulfilling tax reporting obligations and providing tax documentation when required.

2.3 Fraud Prevention and Security

• Detecting and preventing fraudulent activity, account abuse, and payment fraud.
• Identifying multiple accounts, bonus abuse, and collusion between players.
• Monitoring for suspicious betting patterns, match-fixing, and irregular gameplay.
• Protecting against unauthorized account access and cyber attacks.
• Conducting internal investigations of potential Terms violations.
• Maintaining platform security and protecting other users from harmful activity.

2.4 Responsible Gaming and Player Protection

• Monitoring gameplay patterns for signs of problem gambling behavior.
• Implementing deposit limits, loss limits, and self-exclusion requests.
• Providing responsible gaming tools, resources, and support.
• Identifying players who may benefit from interventions or account restrictions.
• Enforcing underage gambling prevention measures.

2.5 Service Improvement and Personalization

• Analyzing usage patterns to improve platform functionality and user experience.
• Personalizing game recommendations based on your preferences and play history.
• Optimizing website performance, loading times, and mobile responsiveness.
• Conducting internal research and analytics to enhance our Services.
• Testing new features, games, and promotional offers.

2.6 Marketing and Promotional Communications

• Sending promotional emails about bonuses, special offers, and new games (with your consent).
• Displaying personalized promotions based on your gaming preferences.
• Communicating about loyalty programs, VIP benefits, and reward opportunities.
• Conducting promotional campaigns during Indonesian holidays (Idul Fitri, Independence Day, Chinese New Year).
• Measuring marketing campaign effectiveness and ROI.

Important: You may opt out of marketing communications at any time by adjusting your account preferences or clicking "unsubscribe" in promotional emails. Opting out will not affect essential service communications related to your account, transactions, or legal notifications.

3. Legal Basis for Processing

mvp189 processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (providing gaming services, processing payments, maintaining your account).
• Legal Obligation: Processing is required to comply with legal and regulatory obligations (KYC/AML compliance, age verification, record-keeping, tax reporting).
• Legitimate Interests: Processing serves our legitimate business interests (fraud prevention, security, service improvement, internal analytics) without overriding your fundamental rights.
• Consent: Processing is based on your explicit consent (marketing communications, optional features, certain cookies and tracking).

4. How We Share Your Information

mvp189 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for legitimate business and legal purposes:

4.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process your financial transactions on our behalf.
• Game Providers: Third-party developers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) receive limited information necessary to provide gaming services and maintain game integrity.
• Identity Verification Services: KYC/AML compliance providers verify your identity documents and conduct background checks.
• Customer Support Tools: Live chat, email, and ticketing systems process your support communications.
• Analytics and Performance Monitoring: Technology providers help us analyze platform usage and optimize performance.
• Cloud Hosting and Data Storage: Secure server infrastructure providers host our platform and store encrypted data.

All service providers are bound by contractual confidentiality obligations and are permitted to use your information only for the specific services they provide to mvp189.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulators, law enforcement, and courts when:

• Required by law, regulation, legal process, subpoena, or court order.
• Necessary to comply with gaming licensing requirements and regulatory audits.
• Requested by law enforcement investigating suspected criminal activity (fraud, money laundering, illegal gambling).
• Required to comply with tax reporting obligations or financial crime prevention mandates.
• Necessary to protect the rights, property, or safety of mvp189, our users, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor company, subject to equivalent privacy protections.

4.4 With Your Consent

We may share your information with third parties when you provide explicit consent for specific purposes not covered above.

5. Data Security

mvp189 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmissions between your device and our servers are encrypted using SSL/TLS protocols. Sensitive data at rest is encrypted using AES-256 or equivalent encryption standards.
• Access Controls: Personal data is accessible only to authorized personnel who require it to perform their job functions. Multi-factor authentication and role-based access controls limit internal access.
• Secure Infrastructure: Our servers are hosted in secure data centers with physical security controls, fire suppression systems, and 24/7 monitoring.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and remediate risks.
• Secure Payment Processing: Financial transactions are processed through PCI-DSS compliant payment gateways. We do not store full credit card numbers or CVV codes.
• Employee Training: Staff members receive regular training on data protection, confidentiality obligations, and security best practices.
• Incident Response: We maintain an incident response plan to address potential data breaches promptly and notify affected users as required by law.

6. Data Retention

mvp189 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active Accounts: Personal data associated with active accounts is retained for the duration of your relationship with mvp189.
• Closed Accounts: After voluntary account closure, we retain certain data for 7-10 years to comply with financial record-keeping, AML regulations, and potential legal claims.
• Transaction Records: Financial transaction data, betting history, and KYC documentation are retained for regulatory compliance periods (typically 7-10 years from the last transaction).
• Marketing Consent: If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to honor your request.
• Legal Holds: Data subject to legal proceedings, investigations, or regulatory inquiries is retained until resolution and any applicable appeal periods expire.

After retention periods expire, personal data is securely deleted or anonymized so that it can no longer identify you.

7. Cookies and Tracking Technologies

mvp189 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits.

7.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Enable core functionality like login, session management, and security. The platform cannot function properly without these cookies.	Session or persistent
Performance Cookies	Collect anonymous usage statistics to help us understand how visitors interact with the site and identify areas for improvement.	Persistent (up to 2 years)
Functional Cookies	Remember your preferences (language, game settings, display options) to personalize your experience.	Persistent (up to 1 year)
Marketing Cookies	Track your browsing activity to deliver relevant promotional offers and measure campaign effectiveness. Require your consent.	Persistent (up to 1 year)

7.2 Managing Cookies

Most web browsers allow you to control cookies through settings. You can:

• Block all cookies through browser settings (this may impair platform functionality).
• Delete existing cookies stored on your device.
• Set your browser to prompt you before accepting cookies.
• Accept only first-party cookies and block third-party cookies.

Please note that disabling essential cookies will prevent you from accessing certain features or logging into your account.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: Request confirmation of whether we hold your personal data and obtain a copy of that data.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal data, subject to legal retention obligations and legitimate business needs.
• Right to Restrict Processing: Request limitation on how we process your data in certain circumstances.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Withdraw previously granted consent for specific processing activities (does not affect the lawfulness of processing before withdrawal).
• Right to Lodge a Complaint: File a complaint with a data protection authority if you believe your privacy rights have been violated.

To exercise these rights, please contact our Data Protection Officer at [email protected] with your request. We will respond within 30 days and may require identity verification before fulfilling your request.

9. Children's Privacy

mvp189 Services are strictly prohibited for individuals under 21 years of age. We do not knowingly collect personal information from minors. Our age verification procedures during registration and KYC review are designed to prevent underage access.

If we discover that we have inadvertently collected information from a person under 21, we will immediately delete that data and close the associated account. Parents or guardians who believe a minor has provided information to mvp189 should contact us immediately at [email protected].

10. International Data Transfers

mvp189 primarily serves players located in Indonesia. However, some of our service providers, payment processors, and technology partners may be located outside Indonesia. When we transfer your personal data internationally, we ensure adequate safeguards are in place through:

• Contractual data protection clauses with service providers.
• Compliance with international data protection frameworks.
• Encryption and security measures during data transmission.
• Limiting data transfers to jurisdictions with adequate data protection laws.

11. Third-Party Links

Our platform may contain links to external websites operated by game providers, payment processors, or other third parties. mvp189 is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

mvp189 reserves the right to update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated via email, account notification, or prominent website notice at least 30 days before taking effect.

Your continued use of mvp189 Services after the effective date of changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about our privacy practices.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

• Data Protection Officer
• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"

We will respond to all legitimate privacy inquiries within 30 days of receipt.