Terms & Conditions

Last Updated: January 1, 2026

Welcome to mvp189. These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "You") and mvp189 ("We", "Us", "Our", "Platform", "Company") governing your access to and use of the mvp189 website, mobile platform, and all associated gaming services (collectively, the "Services"). By registering an account, accessing our website, placing bets, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, along with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree with any provision of these Terms, you must immediately cease using our Services and close any existing account. Your continued use of mvp189 Services following any amendments to these Terms constitutes your acceptance of such changes.

1. Definitions

For the purposes of this Agreement, the following definitions apply:

• "Account" means the personal gaming account registered in your name with mvp189, through which you access our Services, place wagers, and manage funds.
• "Bet" or "Wager" means any stake placed on a gaming outcome, including sports betting, casino games, live dealer games, slots, and other gaming products offered by mvp189.
• "Bonus" means any promotional credit, free bet, cashback, or other promotional offer provided by mvp189, subject to specific terms and wagering requirements.
• "Deposit" means funds transferred by you into your mvp189 Account through approved payment methods.
• "Withdrawal" means funds transferred from your mvp189 Account to your designated bank account or e-wallet.
• "Game Providers" means third-party software developers and gaming content suppliers whose games are offered on the mvp189 platform, including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and others.
• "KYC" (Know Your Customer) means the identity verification process required to comply with anti-money laundering regulations and confirm player identity, age, and address.

2. Eligibility and Account Registration

2.1 Age and Jurisdiction Requirements

To register and use mvp189 Services, you must meet all of the following eligibility criteria:

• You must be at least 21 years of age at the time of registration. Online gambling is strictly prohibited for individuals under 21 years of age in Indonesia.
• You must be a resident of Indonesia or located within Indonesian jurisdiction at the time of accessing our Services.
• You must be legally capable of entering into binding contracts under the laws applicable to you.
• You must not be prohibited from gambling by any applicable law, regulation, or court order.
• You must not be self-excluded or banned from gambling services, either voluntarily or by regulatory directive.

2.2 Account Registration Process

When creating an mvp189 Account, you agree to:

• Provide accurate, current, and complete information during the registration process, including your full legal name, date of birth, residential address, contact information, and other required details.
• Maintain and promptly update your account information to ensure it remains accurate and complete at all times.
• Keep your account credentials (username, password, security questions) strictly confidential and not share them with any third party.
• Notify mvp189 immediately if you become aware of any unauthorized use of your Account or any security breach.
• Accept full responsibility for all activities conducted through your Account, whether authorized by you or not.

2.3 Account Restrictions

The following account-related restrictions apply:

• Each individual is permitted to register and maintain only one (1) account with mvp189. Multiple accounts registered by the same person are strictly prohibited and will result in closure of all accounts and forfeiture of funds.
• Accounts registered using false, fraudulent, or stolen identity information will be immediately terminated.
• You may not transfer, sell, or assign your Account to any other person or entity.
• mvp189 reserves the right to refuse account registration or terminate existing accounts at our sole discretion, particularly in cases of suspected fraud, abuse, or violation of these Terms.

3. Know Your Customer (KYC) and Verification

mvp189 is committed to preventing fraud, money laundering, underage gambling, and maintaining the integrity of our platform. To achieve these objectives, we implement mandatory KYC verification procedures:

3.1 Required Documentation

Before processing your first withdrawal, you must provide the following documents:

• Proof of Identity: A clear, legible copy of your Indonesian national identity card (KTP), passport, or other government-issued photo identification showing your full name, date of birth, photograph, and document expiration date.
• Proof of Address: A recent utility bill, bank statement, or government correspondence (issued within the last 3 months) showing your name and current residential address matching your account registration details.
• Payment Method Verification: Confirmation of ownership of the bank account or e-wallet used for deposits, which may include bank statements or screenshots showing the account holder's name matching your registered name.

3.2 Verification Timeline and Requirements

• KYC documents must be submitted through your account dashboard or via email to our verification team.
• mvp189 will review submitted documents within 24-72 hours of receipt under normal operating conditions.
• Withdrawal requests will remain pending until KYC verification is successfully completed.
• mvp189 reserves the right to request additional documentation or information at any time to verify your identity, age, address, payment methods, or source of funds.
• Failure to provide requested documentation within 30 days may result in account suspension or closure.

4. Deposits and Payment Methods

4.1 Accepted Payment Methods

mvp189 supports the following deposit methods for Indonesian players:

• Indonesian bank transfers via Bank Central Asia (BCA), Bank Rakyat Indonesia (BRI), Bank Negara Indonesia (BNI), Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, Bank Syariah Indonesia (BSI), and other participating banks.
• E-wallet services including OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Other payment methods as displayed in your account cashier section.

4.2 Deposit Terms

• Minimum deposit amounts are specified for each payment method and displayed in the cashier section, typically starting from Rp 50,000.
• Deposits are processed instantly in most cases, with funds appearing in your account within 1-5 minutes.
• mvp189 does not charge fees for deposits, though your payment provider or bank may impose their own transaction fees.
• You may only deposit funds from payment accounts registered in your own legal name. Third-party deposits are strictly prohibited.
• All deposits must originate from legitimate sources. mvp189 reserves the right to investigate the source of funds and request supporting documentation.
• mvp189 may set maximum deposit limits per transaction, per day, per week, or per month at our discretion.

5. Withdrawals and Payout Policy

5.1 Withdrawal Process

• Withdrawal requests can be submitted through your account cashier section after successful KYC verification.
• Minimum withdrawal amounts are specified per payment method, typically starting from Rp 100,000.
• Withdrawals must be made to a payment account (bank account or e-wallet) registered in your own legal name matching your verified identity documents.
• For security and anti-money laundering compliance, withdrawals must generally be processed to the same payment method used for deposits. Exceptions may be made at mvp189's discretion.

5.2 Processing Times

• Withdrawal requests are reviewed and approved within 6-24 hours during business days (Monday-Friday, excluding Indonesian public holidays).
• After approval, funds are transferred to your designated payment account within 1-3 business days depending on the receiving institution's processing time.
• mvp189 reserves the right to conduct additional verification checks for large withdrawal requests, which may extend processing times.

5.3 Withdrawal Restrictions

• You may be required to wager deposited funds at least once (1x turnover) before withdrawal to comply with anti-money laundering regulations.
• Bonus funds and promotional credits are subject to specific wagering requirements as detailed in the applicable bonus terms.
• mvp189 may impose daily, weekly, or monthly withdrawal limits, with higher limits available to VIP players.
• mvp189 reserves the right to withhold withdrawals pending investigation of suspected fraud, bonus abuse, violation of terms, or other irregular activity.

6. Bonuses and Promotions

6.1 General Bonus Terms

mvp189 offers various bonuses and promotions to enhance player enjoyment. The following general terms apply to all bonuses unless otherwise specified in specific promotional terms:

• Bonuses are provided at mvp189's sole discretion and may be modified, suspended, or cancelled at any time without prior notice.
• Each bonus is subject to specific eligibility criteria, wagering requirements, maximum bet limits, game restrictions, and expiration dates as detailed in the promotional terms.
• Wagering requirements specify the number of times bonus funds (and sometimes deposit funds) must be wagered before associated winnings can be withdrawn.
• Different games contribute differently toward wagering requirements. Slots typically contribute 100%, while table games and live casino may contribute less (e.g., 10-20%) or be excluded entirely.
• Maximum bet limits apply while wagering bonus funds, typically Rp 5,000 to Rp 25,000 per bet depending on the specific bonus. Exceeding maximum bet limits may void the bonus and associated winnings.
• Only one bonus may be active per account at any given time unless otherwise stated.
• Bonuses cannot be combined with other promotions unless explicitly permitted.
• mvp189 reserves the right to void bonuses and associated winnings in cases of bonus abuse, irregular betting patterns, or violation of promotional terms.

6.2 Bonus Abuse

The following activities constitute bonus abuse and are strictly prohibited:

• Creating multiple accounts to claim bonuses multiple times.
• Coordinated betting patterns with other players to minimize risk while meeting wagering requirements.
• Exploiting software errors or loopholes to gain unfair advantage.
• Wagering primarily on low-risk betting strategies designed solely to meet wagering requirements without genuine gameplay.
• Depositing, claiming a bonus, and immediately withdrawing without genuine participation in gaming activities.

mvp189 employs sophisticated detection systems to identify bonus abuse. Accounts engaged in bonus abuse will be closed and all funds forfeited.

7. Sports Betting Rules

7.1 General Betting Rules

• All bets are accepted subject to these Terms and specific rules for each sport and betting market.
• mvp189 reserves the right to refuse or limit any bet at our discretion.
• Once a bet is confirmed and accepted, it cannot be cancelled, modified, or retracted by the player.
• Maximum payout limits apply per bet, per day, and per event as specified in our betting rules.
• Obvious errors in odds, lines, or bet acceptance (known as "palpable errors") render affected bets void. mvp189 reserves the right to void bets placed at incorrect odds and return stakes.

7.2 Settlement and Results

• Bets are settled based on official results from the relevant sports governing body or data provider.
• mvp189 reserves the right to delay settlement pending official confirmation of results.
• In the event of a void or cancelled match, related bets are typically voided and stakes returned unless otherwise specified in sport-specific rules.
• Settlement disputes must be raised within 7 days of bet settlement. mvp189's decision on all settlement matters is final.

8. Casino and Live Casino Rules

8.1 Game Fairness

• All casino games offered by mvp189 are provided by licensed third-party Game Providers whose random number generators (RNGs) have been tested and certified by independent testing laboratories.
• mvp189 does not manipulate game outcomes. Results are determined entirely by the Game Provider's certified RNG or, in the case of live dealer games, by physical game mechanics (cards dealt, roulette wheel spin, etc.).
• Published Return to Player (RTP) percentages are theoretical values calculated over millions of game rounds and do not predict or guarantee individual session results.

8.2 Game Rules and Disputes

• Each game is subject to the specific rules published by the Game Provider, accessible through the game information or help section.
• In the event of a technical malfunction, disconnection, or game error, the relevant game round may be voided and stakes returned.
• Players are responsible for ensuring stable internet connectivity. mvp189 is not liable for losses resulting from connection issues on the player's end.
• Live casino bet cancellations or voids are governed by the live dealer's decision and the Game Provider's rules.

9. Prohibited Activities

The following activities are strictly prohibited and constitute material breach of these Terms:

• Using the Services for any unlawful purpose or in violation of applicable laws and regulations.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Colluding with other players, exchanging information about hands or bets, or engaging in any form of cheating.
• Using automated systems, bots, or software to place bets or interact with the platform.
• Attempting to manipulate, exploit, or hack the platform, games, or payment systems.
• Depositing or withdrawing funds through stolen payment methods, credit cards, or bank accounts.
• Money laundering or using mvp189 to transfer funds for illicit purposes.
• Abusive, threatening, or harassing behavior toward mvp189 staff or other players.
• Reverse engineering, decompiling, or attempting to extract source code from our software.

Violation of these prohibitions will result in immediate account termination and forfeiture of all funds. mvp189 reserves the right to report suspected criminal activity to relevant authorities.

10. Limitations of Liability

To the fullest extent permitted by applicable law:

• mvp189 provides Services on an "as is" and "as available" basis without warranties of any kind, express or implied.
• mvp189 is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services.
• mvp189 is not responsible for losses resulting from unauthorized account access due to your failure to maintain credential security.
• mvp189 is not liable for game outcomes, losses, or any gambling-related financial consequences.
• mvp189's maximum liability to you for any claim arising from these Terms shall not exceed the amount of your account balance at the time of the claim.
• mvp189 is not responsible for delays or failures in service resulting from circumstances beyond our reasonable control, including internet disruptions, server failures, payment processor issues, or force majeure events.

11. Responsible Gaming

mvp189 is committed to promoting responsible gaming and preventing problem gambling. We provide tools and resources to help you maintain control over your gaming activity:

• Deposit limits, loss limits, and session time limits can be set through your account settings.
• Self-exclusion options are available for periods ranging from 24 hours to permanent closure.
• Reality check reminders can be activated to display session duration and win/loss information at regular intervals.
• Educational resources about responsible gaming, bankroll management, and problem gambling warning signs are available on our website.

If you feel gambling is negatively impacting your life, please contact our support team or visit our Responsible Gaming page for assistance and professional resources.

12. Intellectual Property

All content, software, graphics, logos, trademarks, and other intellectual property displayed on the mvp189 platform are owned by mvp189, our Game Providers, or licensed to us. You are granted a limited, non-exclusive, non-transferable license to access and use the Services for personal entertainment purposes only. Any unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

13. Amendment of Terms

mvp189 reserves the right to modify, amend, or update these Terms at any time. Material changes will be communicated via email, website notification, or account message. Your continued use of the Services following notification of changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically for updates.

14. Account Closure and Termination

14.1 Voluntary Closure

You may request closure of your account at any time by contacting customer support. Upon closure, any remaining balance will be returned to you after deduction of any applicable fees or pending wagering requirements.

14.2 Termination by mvp189

mvp189 reserves the right to suspend or terminate your account immediately without prior notice if:

• You breach any provision of these Terms.
• We suspect fraudulent, abusive, or illegal activity.
• You fail to provide requested KYC documentation.
• Your account remains inactive for an extended period (typically 12 months or longer).
• We are required to do so by law or regulatory directive.

Upon termination, any bonus funds and associated winnings will be forfeited. Legitimate winnings from real-money deposits may be withdrawn subject to completion of verification and investigation procedures.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with international gaming regulations and the laws applicable to online gaming services. Any disputes arising from these Terms or your use of mvp189 Services shall be resolved through the following process:

• Initial disputes should be raised with mvp189 customer support for informal resolution.
• If informal resolution fails, disputes may be escalated to our management team for review.
• mvp189's decision on disputes is final and binding unless proven to be manifestly erroneous.

16. Contact Information

For questions, concerns, or disputes regarding these Terms or mvp189 Services, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard
• WhatsApp: Available 24/7 (contact information provided upon request)